Privacy Statement

How does YMHAL collect your personal information?

Generally, we collect your personal information directly from you. There may be occasions when we collect your personal information from other sources such as from an information service provider, a publicly maintained record, an insurance company or a bank.

Why does YMHAL need your personal information?

We collect this information to provide the best possible service. As part of providing our services to you, we may collect your personal information.

If you do not provide us with your personal information we may not be able to assist you in providing you with housing services and advice (if you are our client), or it may affect our ability to meet our obligations to our clients (if you are not a client).

Who does YMHAL disclose your personal information to? 

We disclose your personal information for the purposes for which we collect it. That is, generally, only to provide our housing and support services. We may also disclose your personal information when necessary in the reporting to government bodies, with your consent or if disclosure is required by law.

Security of your personal information

YMHAL takes all reasonable steps to ensure that the personal information that we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only to authorised staff.

Can you access the personal information YMHAL hold about you?

You have a right to access the personal information we collect and hold about you. If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please request in writing.

How to contact us

Please click here to contact us with any inquiries, complaints or feedback you may have.